Business Services

This qualification is nationally recognised entry-level qualification for employment in the Business Services industry. This course would suit students who are interested in a career in the office or business environment and in other personal contact & service occupations such as legal or medical secretary, business management, marketing, advertising and finance. The knowledge, skills and attitudes acquired by students in this course will also be of value in future study and daily life.

Qualification

BSB20115 – Certificate II in Business

Course Duration/Hours

This is a 240 hour course that runs over 2 years (4 Units HSC credit over Preliminary and HSC years). It may be possible to undertake a 120 hour course in Business Services to achieve a Statement of Attainment towards the above qualification.

HSC Information

This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency from the list below are examined.

One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.

Work Placement

NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the HSC exam.

Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.

Assessment

This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:

  • Observation
  • Student demonstration
  • Questioning
  • Written tasks
  • Tests

Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.

Recognition of Prior Learning (RPL)

You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.

Costs

A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.

Units of Competency

To be eligible for this qualification you must successfully complete: 12 units, 1 core, 11 electives:

Preliminary

  • BSBWHS201 Contribute to health and safety of self and others (Core)
  • BSBITU203 Communicate electronically
  • BSBITU307 Develop keyboarding speed and accuracy
  • BSBITU201 Produce simple word processed documents
  • BSBWOR204 Use business technology
  • BSBINM201 Process and maintain workplace information
  • BSBWOR202 Organise and complete daily work activities

HSC

  • BSBINN201 Contribute to workplace innovation
  • BSBSUS201 Participate in environmentally sustainable work practices
  • BSBCUS201 Deliver a service to customers
  • BSBIND201 Work effectively in a business environment
  • BSBINM202 Handle mail
  • BSBITU202 Create and use spreadsheets
  • TLIP2029 Prepare and process financial documents
Further Study

Certificate III Business

Note: This qualification is available during Term 4 of Year 12, post HSC exams as part of our Smart & Skilled program.

Certificate IV qualifications, for example:

  • Administration
  • Marketing
  • Human Resources
  • Business Sales
  • Diploma and Degree
Career Information

Job Roles

Individuals with this qualification are able to perform roles, such as:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist
  • Duties and Tasks
  • Personal Attributes

Duties and tasks

  • Administrative assistants may perform the following tasks:
  • Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
  • Write business letters, reports or office memos using word processing programmes
  • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
  • Operate a range of office machines such as photocopiers, computers and faxes
  • File papers and documents
  • Undertake other duties such as banking, credit control or payroll functions

Personal Attributes

  • Able to work methodically, accurately and neatly
  • Good oral and written communication skills
  • Able to work as part of a team
  • Neat personal appearance.

For further information: http://www.myskills.gov.au/
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