This qualification provides an introduction to the retail services industry, its culture, occupations, job roles and workplace expectations. The units of competency cover essential work health and safety requirements, the industrial and work organisation structure, communication skills and work planning.
SIR10116 Certificate I in Retail Services
Students who successfully complete all the units of competency in the Stage 5 Retail course will be eligible for the full qualification.
This is a 100 hour course that runs over 1 year in either Year 9 or 10.
This is a Board Endorsed Course for Stage 5 students. It can contribute to the Record of School Achievement (RoSA).
There is no mandatory NSW Education Standards Authority (NESA) work placement component for Stage 5 VET courses. However, work placement may be required for school-based assessments.
This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:
- Student demonstration
- Written tasks
Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.
Units of Competency
To be eligible for this qualification you must successfully complete 5 units: 3 core, 2 electives
- SIRXCOM001 Communicate in the workplace to support team and customer outcomes (Core)
- SIRXIND001 Work effectively in a service environment (Core)
- SIRXWHS001 Work safely (Core)
Plus a further 2 elective Units to be advised by the school.
Recognition of Prior Learning (RPL)
You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.
A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.
Students can continue into Stage 6 Retail course.
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.
Duties and Tasks
Sales assistants may perform the following tasks:
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
- Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Package goods for customers and arrange delivery
- price, stack and display items for sale and keep the store tidy and attractive
- Be aware of health, safety and welfare issues and practices
- Participate in stocktaking (counting and describing the goods in stock)
- Arrange for the repair of damaged goods or advise on necessary repairs
- Order items.
- Enjoy working with people
- A helpful, courteous manner
- Neat personal appearance
- Good communication skills
- Able to deal accurately with money
- Motivation and drive
- No skin disorders if working with food
- Good problem-solving skills
- Willing to work as part of a team.
For further information: http://www.myskills.gov.au/
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