ICT30120 – Certificate III in Information Technology
This qualification is available as a School Based Traineeship. Read more information below.

This is a 240 hour course that runs over 2 years. It may be possible to undertake a 120 hour course in Information and Digital Technology.

This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency from the list below are examined.

One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.

NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the student’s last HSC exam.

Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.

This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:

• Observation
• Student demonstration
• Questioning
• Written tasks
• Tests

Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.

You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.

A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.

To be eligible for ICT30120 you must successfully complete 13 Units: 8 Core and 5 Electives.

Preliminary

• BSBWHS311 Assist with maintaining workplace safety (Core)
• BSBXTW301 Work in a team (Core)
• BSBCRT311 Apply critical thinking skills in a team environment (Core)
• ICTICT214 Operate application software packages
• ICTSAS308 Run standard diagnostic tests
• ICTSAS305 Provide ICT advice to clients (Core)
• ICTICT313 Identify IP, ethics and privacy policies in ICT environments (Core)
• BSBXCS303 Securely manage personally identifiable information and workplace information (Core)
• BSBXCS301 Protect own personal online profile from cybersecurity threats

Preliminary

• ICTPRG302 Apply introductory programming techniques (Core)
• ICTICT309 Create ICT user documentation
• ICTWEB304 Build simple web pages

or

• CUAANM301 Create 2D animation

Relevant Information Technology qualifications including Certificate IV, Diploma and Degree

Job Roles

Possible job titles relevant to this qualification include:

• Help desk officer
• Network Support Officer
• ICT operations support
• ICT user support
• PC support
• Technical support

Duties and Tasks

IT support technicians may perform the following tasks:

• Identify the hardware and software needed to provide solutions to problems
• Assist with the customisation and adaptation of existing programmes to meet users; requirements
• Provide telephone, face-to- face and online support to customers
• Download and install appropriate software
• Connect users to networks and provide initial training in facilities and applications
• Talk with vendors and programmers
• Provide information relating to customers; hardware and software purchasing decisions
• Make sure users can use the equipment by providing personal tuition and self-help instructions
• Undertake housekeeping and reporting functions for the area of responsibility

Personal Attributes

• Strong client focus and genuine desire to assist
• Analytical skills
• Persistence
• Good communication skills
• Able to work as part of a team
• Patient and tolerant
• Aptitude for technical activities
• Methodical and disciplined approach to problem-solving.